Cannot replace new controller

So I purchased new Carbon Black S|X controller simply at the moment solely to search out out it couldn't be up to date. Each time I begin the method it sticks at 0% for two or 3 minutes after which reveals me an error. I even tried to replace It by way of my PC utilizing VPN and nonetheless no luck. Options from google didn't assist both. Any clue what would possibly or not it’s? Are a few of MS companies down for some motive?